Shipping & Returns
Free & Easy Returns
Returns are Free and gladly accepted within 30 days of original purchase accompanied by a copy of the sales receipt. Merchandise must be unworn and returned with original box and packaging. Simply place the provided UPS return label over the original shipping label and deliver to a UPS driver or drop off location.
Please send all returns to:
c/o Mephisto Shoes
10218 NE 8th ST
Bellevue, WA 98004
*Free Shipping, Free exchanges & Free Returns on all purchases over $99. For exchanges please contact a customer service rep for the item you wish to exchange for at 1-877-Mephisto (637-4478) use the UPS Return label provided with your original purchase to, return the item being exchanged. Please include in your return package, your web order confirmation, contact information and the item(s) you wish to exchange. Upon receipt of your original item(s) your exchange item(s) will be sent with no additional shipping charges.
*For orders less than $99, a flat rate $5 shipping charge will apply and customer is responsible for return shipping. Please return items through a carrier that offers tracking / insurance in the event that your item is lost or damaged during transit. You are responsible for any loss or damage to the items during return transit.
Merchandise will be shipped UPS Ground, with delivery between 5-7 business days. Items ordered before 2:00 PM Pacific Time are shipped same day.
For expedited orders:
***For expedited delivery please call our toll free number 1-877-MEPHISTO(637-4478) and your order will be placed with one of our sales associates, ship charges may apply***
*Alaska, Hawaii, Puerto Rico and US Virgin Island: Free shipping is available through USPS and may require one or more additional days for delivery. (Free Return Shipping is NOT) available for these addresses.
No shipping to international locations at this time.